Palace Pointe does not offer online refunds or online exchanges of tickets purchased on the Palace Pointe Web site. In addition, tickets purchased through the Palace Pointe website may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where Palace Pointe is unable to honor your tickets purchased through the Palace Pointe website (i.e., if a show time is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the movie you wish to see. If you cannot attend a show time for which you have purchased tickets, you may contact Palace Pointe to inquire about receiving a refund, exchange, or rain check. We strongly recommend that you contact the Palace Pointe management prior to your show time, as Palace Pointe does not issue refunds or provide exchanges after show time. Any refund or exchange is at the discretion of Palace Pointe management and can only be conducted at the theater box office inside Palace Pointe. If a refund is available, the theater box office may only refund to you the ticket price. You also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).